Terms and conditions
You can pay online with your personal or company card, in full safety conditions. Cards accepted for payment are those issued under the logos
VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have code CVV2/CVC2).
No additional commission is charged for transactions.
Card data processing is done exclusively on PlatiOnline servers.
The safety of your information is guaranteed by the fact that PlatiOnline does not store it the confidential data of your card, but sends them encrypted over a secure connection
to the processing bank. In this way, your information is safe.
Regardless of the currency you have in your account, transactions are made in lei, at the rate of exchange of your bank.
For card payment, the transaction will appear on the account statement with the name: SUPERDENT
The customer receives the purchased product by email, the product becomes available in the customer account after payment confirmation.
Delivery time is a maximum of 24 hours after payment confirmation.
Refund and Returns Policy
The only condition for approving the cancellation of the order and the return of the money is that the cancellation request is received within a maximum of 14 calendar days from the date of the order. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Our refund and returns policy lasts 14 days. To complete your return, we require a receipt or proof of purchase.
As soon as the return request is received, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, in 5-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Contact us at email@example.com for questions related to refunds and returns.